Our goal is for you to be 100% satisfied with every order at JS World Trading. If for some reason you are not satisfied, you may return the item within 7 days upon receipt of the product with the invoice number but is then subject to a 25% restocking fee. Your refund will be processed as store credit only within 7 - 14 business days upon receipt of the unwanted item(s). Please note that shipping charges are not refundable. |
Damaged/Incorrect Item(s) We work hard to ensure the accuracy of your order. Despite our efforts, errors still may occur: In case we inadvertently send a manufactured defective item, we need to be notified within 7 days upon receipt with the invoice number. The product must not be altered to be disguised as a manufactured defective item. If the return was due to an error of ours (i.e.-we accidentally sent the wrong merchandise, etc.), we will replace/exchange the item or give store credit once the incorrect item has been returned.
Missing Item(s) Please, completely inspect your order immediately upon receipt. If any item(s) is missing, leave the package and contents as is and contact us immediately so we may investigate further. We require the original packaging for a possible claim that may be required through UPS.
**Please Note Final approval of any return is based upon receipt and inspection of the product. A Return Authorization Number (RA#) is required for all returns. Please include your RA# with the return and a copy of your invoice with the returned items marked. Returns without the RA# on the outside of the return package will be refused. All returned products must be in the same condition that they were received and in the original packaging. Return postage will not be credited.
When a replacement, exchange or store credit is requested, the item will be sent to you with your next order.
For all other inquiries, please call (972) 243-4707 and a customer service representative will gladly assist you.
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